We reprint or credit, at our cost, when
- the print does not match the approved proof in artwork, placement, size or print location;
- the garment color, style or size count differs from the order;
- a garment or print is defective on arrival (holes, cracked or peeling transfer, misprint);
- the parcel arrived damaged and was reported within 5 business days with photos.
Tell us within 10 business days of delivery. Send your order id, a description and photos through the contact page, or reply to any e-mail we have sent you about the order. We reprint the affected pieces on the same garment or item, or credit them if a reprint is not practical. Return of the affected pieces may be requested; we cover that shipping.
Not covered
- Spelling, color, size or placement issues that were visible on the proof you approved.
- Changed minds, over-ordering or sizes that do not fit. Check the size and fit guide before ordering.
- Artwork quality problems we pointed out on the proof (low resolution, thin lines) that you asked us to print anyway.
- Normal wear, washing or drying outside the care instructions.
- Slight color variation between screen and print. Screens and printed transfer differ; we match as closely as the process allows.
Cancellations
You can cancel free until your proof is approved and the order is paid. After production starts, garments already decorated are charged.
Care
Wash inside out in cold water, tumble dry low or hang dry, do not iron the print, no bleach. Following these keeps transfers bright and is a condition of the defect coverage above.